Refund Policy

Modest Melbourne Refund Policy

Thank you for shopping at Modest Melbourne. We want you to have a positive experience with our products, and your satisfaction is our priority. However, we understand that sometimes returns or refunds are necessary. Please read through our policy carefully to understand the terms and conditions for returns and refunds.

Order Cancellation Policy

  • Order Cancellation Timeframe: Orders can only be canceled within 1 hour of placement. After this period, we have already started processing your order, and cancellations will no longer be accepted.
  • If you need to cancel your order within the 1-hour timeframe, please contact us immediately at https://modestmelbourne.com/pages/contact. We will process your cancellation and issue a full refund.

Return Policy

We offer a 14-day return policy from the date your order is delivered. If 14 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, the following conditions must be met:

  1. Product Condition: The item must be unused, in its original condition, and with all tags and labels attached.
  2. No Damaged Products: We do not accept returns for any products that show signs of damage unless it was received damaged from us. If a product is returned with detached labels or signs of use, your return request will be declined.
  3. Proof of Purchase & Damage: For items that arrive damaged, please provide clear proof of the damage (e.g., photos of the damaged item and packaging) to qualify for a free replacement.
    • Damages During Shipping: If your item is damaged upon arrival, we will provide a free replacement at no extra cost. Please contact our support team within 7 days of receiving your order.
    • Customer Damaged Items: We do not accept returns or offer refunds for products that have been damaged by the customer after use.

Refund Process

If your return is approved, we will notify you via email, and you will be responsible for sending the item back to our facility. Upon receiving your returned item, our team will inspect the product for any signs of wear, use, or damage.

  • Inspection Timeline: Once the product is received, please allow up to 7 business days for our team to complete the inspection.
  • If the product shows signs of use, wear, or is damaged beyond our guidelines, we reserve the right to decline your refund.
  • If the return meets our criteria, a refund will be issued to your original payment method.

Conditions for Refund Eligibility

  1. 14-Day Window: Refunds are only available if requested within 14 days from the date the product was delivered to your home.
  2. Original Condition: The product must be in its original, undamaged condition with all labels and tags intact.
  3. No Refund for Damaged or Worn Items: If we receive a product that shows signs of wear or damage that was not previously reported, the refund will not be accepted.
  4. Non-Returnable Items: For hygiene reasons, some items (e.g., undergarments, swimwear) cannot be returned once opened. Please refer to the product page for specific guidelines.

Exceptions & Additional Notes

  • Refunds After 14 Days: Any requests for refunds made after 14 days from the delivery date will not be accepted.
  • Customer Responsibility: If the customer damages a product after using it (e.g., accidental breaks), we cannot offer a replacement or refund.
  • Defective Items: If you receive a defective or damaged product, we will replace it free of charge. Please provide proof of damage within 7 days of receipt.

    How to Initiate a Return or Refund

    To start a return, please contact us at https://modestmelbourne.com/pages/contact. Be sure to include your order number, a brief description of the reason for return, and any supporting documentation (e.g., photos of damage).

    Our team will review your request and provide you with instructions for returning your item if your return is approved. Please do not send back any products without first receiving a return authorization from our support team.

    Final Inspection Before Refund

    Once we receive your returned item, it will be inspected. If the product is in its original condition, your refund will be processed, and a credit will automatically be applied to your original method of payment. If the item shows signs of wear, detachment of labels, or any other damage, we reserve the right to decline the refund.

    Contact Us

    For any additional questions or concerns regarding our refund policy, please reach out to us at support@modestmelbourne.com. We’re here to help and want to ensure a positive experience for you!

    Thank you for shopping with Modest Melbourne!